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Terms & Conditions

Credit Card Payments

Granny Annies uses eWay™ to process our online credit card payments, eWay™ is PCI compliant.

When you place your order at Granny Annies you are redirected to the eWay™ secure online credit card processing form to enter your credit card details. We use their hosted payment gateway as we believe this gives you the most secure environment to enter your payment details.

Privacy Policy

Please read our full privacy policy here.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Online Shopping

Please note that all prices listed on the website are stated in New Zealand Dollars and are inclusive of Goods and Services Tax. Granny Annies is a New Zealand owned and operated business.

View the Granny Annies Online Store

Website Terms and Conditions of Use



"Customer" means you and all other persons who purchase the products under you Login, and, as the context requires, includes any person browsing Granny Annies online store who is not registered to us Granny Annies online store.

"Delivery Point" means an outside area of the Premises, such as the Customers front door, or any particular outside area specified by the Customer on a particular product order form. If the Premises are a multi-level building, the delivery point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.

"Fulfillment Fee" means the fee you as the customer must pay to have your order delivered and may also be referred to as "delivery fee".

"GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.

"Intellectual Property" means all intellectual property rights of whatsoever nature, including(without limitation) patents, designs, present and future trademark or copyright, and whether or not registered or registerable by any means, and the right to file an application for registration thereof.

"Login" means a Customers personal email address and password used to access Granny Annies online store under that Customers registration.

"Premises" means the premises at the address specified by the Customer on their registration application, as amended from time to time.

"Products" means the products for sale on the Granny Annies online store.

"Store Policies" means the store policies of Granny Annies , set out in the section of the same name on Granny Annies online store.

"Granny Annies" means  Crest Art 2016 Ltd t/a Granny Annies, which is the trading entity under which this site operates and/or the seller of the products.

"Granny Annies online store" means this internet site owned by Crest Art 2016 Ltd t/a Granny Annies, being the medium by which Products are offered for sale online by Granny Annies online store to the Customer.

1.2 Your access to, and use of, Granny Annies online store is subject to the following terms and conditions. By using Granny Annies online store you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed ,through Granny Annies online store constitute legal offers to purchase and are capable of being accepted by Granny Annies online store without further reference to the Customer.

1.3 These terms and conditions shall prevail over any other document purporting to have a contractual effect, including the Store Policies.

1.4 Granny Annies online store has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever.

1.5 Granny Annies online store has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Granny Annies online store may cancel an order for any reason whatsoever.

1.6 Granny Annies may, at its absolute discretion, suspend or terminate the ability of any Customer to purchase products through the Granny Annies online store for any reason whatsoever.

1.7 Customers are liable for every order made under their Login.

1.8 An order submitted by a customer on Anzac Day or at any time on Good Friday, Easter Sunday or Christmas Day shall not be accepted by Granny Annies immediately at checkout but shall be deemed to have been accepted by Granny Annies at the start of the next business day.

1.9 No costs are payable to register to use Granny Annies online store, but Customers are responsible for any costs incurred in using Granny Annies online store, including any charges imposed by their internet service provider.

1.10 Granny Annies online store shall use its reasonable endeavours to prevent any unauthorised entry into Granny Annies online store. However no member of the Granny Annies online store will be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.

1.11 While Granny Annies has endeavoured to ensure that the information provided on the Granny Annies online store is free from error, no member of Granny Annies online store warrants its accuracy, adequacy or completeness, and no member of Granny Annies online store shall be responsible or liable for any error in, omission from, the information provided on the Granny Annies online store.

We reserve the right to make changes to the information provided on the Granny Annies online store at any time and without notice.

1.12 The customer agrees not to use Granny Annies online shop for any purpose that is unlawful or prohibited by these terms and conditions.

Customers may download the information on the Granny Annies online store for their own personal use but otherwise neither Granny Annies online store, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without Granny Annies online store prior written consent. The customer agrees that it will not interfere with any other party’s use and enjoyment of Granny Annies online store or damage the operation of Granny Annies online store systems or those of other persons who use Granny Annies online store, whether by way of a virus, corrupted file, any other software or program or otherwise.


All prices for the products are stated and payable in New Zealand dollars ($NZD) and inclusive of New Zealand GST at the rate of 15%.

Granny Annies may vary any prices on our website at any time and without notice to the buyer.


All payments are due on order. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

If a customer’s credit card is declined by its financial institution, delivery of the relevant order will not be made and Granny Annies will contact the customer to make alternative payment arrangements.

Granny Annies reserves the right to refuse to accept payment from any particular Customer by credit card for any reason whatsoever.

On checkout you can either pay by credit card or bank deposit. Credit card transactions are processed immediately and in most cases your order will be shipped within 2 working days. If you opt to pay by bank deposit your order will be shipped once the payment clears which generally takes overnight but in some cases (weekends, public holidays etc) this may take longer.

If you choose to pay by bank deposit, please deposit payments into the account below, please ensure you include your order number (i.e. #1234) as a reference when depositing. Your order number can be found in the order confirmation you receive by email.

Bank Details

BNZ Bank
Crest Art 2016 Ltd t/a Granny Annies


Shipping will be paid for by the buyer for the amount agreed upon by Granny Annies at the time of purchase. If an item is damaged during shipping, Granny Annies will not be held responsible.


If an item is unsatisfactory, a written explanation via email is needed before the item may be considered for a refund. Refunds and exchanges are granted on a case-by-case basis only. All enquiries can be submitted to [email protected]


An item may be cancelled up until payment has been processed. Order cancellations will be handled on a case-by-case basis and are at the discretion of Granny Annies. All enquiries for cancellations should be sent to [email protected]


Any complaints about items may be sent to [email protected] or phone 03 470 1236. Each case will be considered individually.


Granny Annies is not responsible for any health and safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, Granny Annies shares no responsibility.


Granny Annies

117 George Street
Dunedin 9016
Phone: 03 470 1236